Where we ship from
Every order is packed and dispatched from our consolidation warehouse in Yiwu, Zhejiang, China — the same city where the squishy factories we buy from are located. Shipping direct from the source is why we can keep dozens of designs in stock instead of a handful.
Processing time
Orders are picked and packed within 1 to 2 business days. Orders placed on Friday afternoon or over the weekend are packed on the next business day. If a design is temporarily out of stock we will email you before shipping rather than silently substituting it.
Delivery estimates
- Tracked standard shipping: 7 to 15 business days after dispatch. Included free on orders over $49.
- Express courier (DHL / FedEx / UPS): 4 to 8 business days after dispatch.
- Remote destinations (islands, rural postcodes, parts of South America and Africa): add 5 to 10 business days.
These are transit estimates after dispatch, not promises. Customs inspections, public holidays and weather can add time. We would rather give you a realistic window than an optimistic one.
Shipping cost
Shipping is calculated at checkout by destination and weight. Typical rates are $4.90 for tracked standard and $18.00 for express. Orders over $49 ship free by tracked standard.
Tracking
You get a tracking number by email as soon as your parcel is handed to the carrier. Do not panic if tracking shows no movement for the first 3 to 5 days: parcels travel overland from Yiwu to the export hub before they are scanned into the international network. If tracking has not updated for more than 10 business days, email us and we will chase the carrier.
Customs, duty and VAT
Import duty, VAT and handling fees charged by your country are your responsibility. We declare every parcel accurately at the price you paid. We do not under-declare values, and we cannot mark an order as a gift. If a parcel is held by customs, we will send you the documentation you need, but we cannot release it for you.
Failed delivery and wrong address
Please check your address at checkout. If a parcel is returned to us because the address was wrong or nobody collected it, we will refund the product value minus the outbound shipping cost, or reship it at your expense. Address changes are only possible before dispatch.
Lost or damaged parcels
If a parcel arrives damaged, photograph the box and the toy and email us within 48 hours. If a parcel is lost, we will open a carrier investigation and, once the loss is confirmed, replace or refund the order in full.
Questions
Email support@fidget-toy.shop with your order number. We answer within one business day.
