Talk to a human

Email is the fastest way to reach us: support@fidget-toy.shop

We answer every message within one business day, Monday to Friday, Hong Kong time (GMT+8). Messages that arrive over the weekend get answered on Monday morning.

Before you write

These three questions cover most of what people ask, so check here first:

• Where is my order? Every parcel gets a tracking number by email as soon as it is handed to the carrier. Tracking can take 3 to 5 days to show its first scan because parcels move overland from Yiwu to the export hub before they fly.
• Can I change my address? Yes, if the order has not shipped. Email us with your order number immediately. Once a parcel is in transit the address cannot be changed.
• Something arrived damaged. Send a photo of the toy and the packaging within 48 hours of delivery. We replace or refund, no argument.

Wholesale and custom orders

We supply gift shops, sensory-toy retailers, party planners and online resellers. Minimum order for wholesale pricing is 100 pieces per design, mixed designs allowed. Custom colours start at 500 pieces per design and take 15 to 20 days to produce.

When you write, include: the designs you want, quantities, destination country and postcode, and whether you need retail-ready packaging. That is enough for us to quote.

Company details

Hong Kong Jiu Mu International Trading Limited
Brand: FIDGET-TOY
Email: support@fidget-toy.shop
Fulfilment origin: Yiwu, Zhejiang, China
Business hours: Monday to Friday, 09:00 to 18:00 (GMT+8)

Press and collaboration

Reviews, unboxings, giveaways and stockist enquiries are welcome at the same address. Put the word PRESS or STOCKIST in the subject line so it reaches the right person.