Talk to a human.
No ticket robots, no “have you tried clearing your cache”. Email us and a person answers, usually within one business day.
Where is my order?
Every parcel gets a tracking number by email when it is handed to the carrier. Tracking can take 3–5 days to show its first scan — parcels move overland from Yiwu to the export hub before they fly.
Change my address
Yes, if the order has not shipped. Email your order number straight away. Once a parcel is in transit the address cannot be changed, but you can refuse delivery.
Something arrived damaged
Send a photo of the toy and the packaging within 48 hours of delivery. We replace or refund, and we do not ask you to ship a $5 toy back across the world.
Wholesale and custom orders
We supply gift shops, sensory-toy retailers, party planners and online resellers.
- Wholesale pricing from 100 pieces per design, mixed designs allowed.
- Custom colours and packaging from 500 pieces per design, 15–20 days production.
- Retail-ready packaging and barcodes available on request.
Company details
| Legal entity | Hong Kong Jiu Mu International Trading Limited |
| Brand | FIDGET-TOY |
| support@fidget-toy.shop | |
| Fulfilment origin | Yiwu, Zhejiang, China |
| Business hours | Monday to Friday, 09:00–18:00 (GMT+8) |
| Press & stockists | Same address — put PRESS or STOCKIST in the subject line |
Still have a question?
Shipping times, returns, materials and safety are all answered in the FAQ.
Read the FAQ
